Account Control Technology, Inc. (ACT) is a nationwide debt collection firm specializing in educational loans and receivables. Since its inception in 1990, ACT has relied on the highest standards in staffing and technology in order to offer the most innovative and comprehensive solutions for our clients.

Today, ACT is an award-winning, multi-million dollar family business leveraging an expanding workforce in three U.S. locations: Canoga Park, California; Bakersfield, California; and San Angelo, Texas. 

We are currently searching for a Senior Production Manager in our Bakersfield office.   The ideal candidate will :

• Ensures compliance with all Federal, State and local laws applicable to our industry
• Establishes collection goals monthly, quarterly and annually in conjunction with management
• Evaluate collection staff.
• Account inventory management.
• Manage, motivate and oversee training of assigned Portfolio Representatives, Production Leaders and Sr. Production Leaders.
• Maintain performance and attendance records on all Portfolio Representatives including but not limited to collection activity, dollars collected, and goal tracking.
• Attain top performance (number 1) for client.
• Oversee and manage operations in facility.
• Account specific work plans and inventory management.
• Provide Management with a summary weekly of completed activities and accomplishments.
• Compliance with all contractual requirements and policies.
• Assist in the planning and execution of ACT’s strategic plan.
• Adherence to the high ethical and moral standards required of all ACT management staff.
• Full compliance with all ACT policies and procedures.

“Candidates hopeful of joining this elite group of collectors must possess 2 - 5 years consumer collection experience in a 3rd party legal environment and supply verifiable industry references.

Only applicants with the highest probability of success will even be considered for positions on this select team.
 
Must be knowledgeable in the FDCPA, the NJ legal process in both venues and general collection practices. Testing will be conducted at time of interview to determine aptitude.

Applicants have to be persuasive negotiators and shrewd conversationalists in order to obtain the best possible outcome for our high profile clients. Skip tracing and asset location skills are also required. Bi-lingual is not necessary but very helpful.

Other skills and abilities of the successful candidate must include: general math skills, organization, time management skills, attentiveness to detail, thoroughness, persistence, deadline-oriented, legal compliance, results driven, objectivity and flexibility.
 
New collectors will have to earn their way into the top level commission desks but will be eligible for various bonuses on a ladder system while they are moving up.
 
 

• Collect internal and external credit information (D&B, S&P, customers’ websites and other public information sources) and present risk assessment for each account and propose credit limit and over-limit exceptions.
• Conduct the periodic review of credit portfolio by business unit and individual customer credit limit and make recommendation of appropriate credit lines to accommodate business needs within acceptable risks.

• Conduct credit investigations of accounts upon the request of management. This includes contacting customers' banks, suppliers and sales personnel to obtain relevant credit information.
• Review transaction GOA, issue credit/shipment release orders in line with the company’s guidelines. Report the exceptions, violations and errors on a real-time basis to management.

• Develop and execute collection plan for assigned accounts.
• Contact assigned customers by telephone or letter to effect payment of invoices or learn of problems relating to them.
• Assist in resolving customer complaints by working with sales department, customer service and company personnel.
• Perform accounts receivable ledger maintenance as required.
• Produce routine reports for management in regard to account receivable aging, bad debt reserve, liquidated damage reserve, write-off, etc.

• Update accounts receivable files for payment, credit, customer, and other information as required.
• Format standard collection letters and other types of correspondence under the prescribed standard format.
• Transmit and receive data communications to/from the prescribed banks.
• Prepare, send and receive telecommunication information such as E-mail, D&B reports, etc.
• Produce customer payment reports as required.

• Compose original letters requesting or replying to requests for routine information.
• Prepare reports for Treasury Management review as required.
• Prepare legal documents as needed.
• Provide assistance to new personnel and to clerical personnel.
• Establish and maintain a filing system tailored to the needs of the office.
• Process requests for D&B reports.
• Regular attendance is an essential function of this position.
• Compliance with applicable Company policies concerning maintaining a drug free workplace is required.
• Compliance with all Company policies is required, including adherence to Company ISO 9001 Standards and compliance with Company Affirmative Action Plan and Company Safety procedures.
• Incorporate the Standards of Excellence as outlined by TWMC (Pride, Desire, Teamwork, Attention to Detail, and Follow-through) into daily activities in order to create a Total Quality environment through personal commitment to excellence.
• Other functions as required (non-essential functions).

• Frequent intradepartmental contacts to obtain and/or supply information, data or instructions necessary to carry out normal position duties.
• Frequent contacts with customers, sales, customer service and company personnel to effect payment of invoices, to resolve customer payment problems and to support account maintenance.

Sell commercial collection services over the telephone

Aggressively cold call potential clients to sell services

Must have excellent communication skills and people skills

Hard working, dedicated and focused